Ultimately, we help businesses become more efficient with their number one asset: the customer.
We lend our expertise in customer service and contact centers to help organizations save millions using Businesses Process Automation (BPA) and other tried and true remedies that create efficiencies and happy customers.
WHAT WE DO
There is one thing ALL organizations have in common: WE ALL HAVE CUSTOMERS. Ask any founder or executive and they'll tell you that Customer Acquisition is sexy. It's associated with growth, increased revenues and is also a symbol of success. Let's face it, retaining Customers is much less glamorous. But your current customers are much cheaper to keep than new ones are to obtain. So, why do we shun customer service teams and departments?
It's because Customer Service teams and departments are expensive to run, change the culture of your company and are viewed as cost centers. We'd challenge your thinking if you agree with the previous statement. We see Customer Service as the voice of the customer. If you leverage your people, processes and tools properly, you'll have a Customer listening system that runs efficiently and effectively, helping you to extend your customer lifetime value. This is what we help you do!
We're mainly focused on the contact center side of Customer Service/Customer Experience. We help you build the ecosystem you'll need to engage with your Customer's in a timely manner using people, processes and technology. You don't need to know the systems, we do. You don't need to setup the processes, we can. We'll even help you find the right fit for your roles.
The Workforce Pro focuses on the four main components of contact centers: Workforce Management, Learning & Development (Training), Support by Channel (Phones, Live Chat, Emails and Social Media) and Quality Assurance.
As your Customer Expereince Business Partner, we take you from concept to execution seamlessly.
Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers.
The Workforce Pro was created based on the gaps she experienced when growing Customer Experience for some of Los Angeles's fastest growing startups.
With nearly two decades in Customer Experience, half of which have been dedicated to startups, she has what it takes to setup, improve or close down your Contact Center, seamlessly.
WHAT PEOPLE SAY
“My company was creating a first in class customer experience team. We hired The WorkForce Pro and were so pleased with the results. Ty and her team helped created all process flows, workforce management, training materials, provided customer experience back up help and more. The WorkForce Pro team headed by Ty was incredible. Very professional and knowledgeable. I highly recommend The WorkForce Pro!”
— Gail Burr, Sr. Director of Operations at Thrive Causemetics