The Workforce Pro
We're a Los Angeles based boutique agency that works with customer centric companies all over the world to set up and scale customer experience operations.
We've created Customer Experience Operations for B2B, B2C and Ecommerce companies of all sizes, all over the world with a goal of bridging the gap between Customer Experience as a concept and customer experience in reality.
WHAT WE DO
We set up and scale Customer Experience Operations for you.
Our projects create learning opportunities, new resources and tools.
We want to offer services to every client in need. Leveraging our trainings is the most cost efficient way to enjoy a transfer of knowledge.
We've set up and scaled customer experience operations for some of the fastest growing companies (upwards of 400% MoM).
As part of our Powerhouse CX service, we set build the foundation, processes, tech and assign people for workforce management, training, quality assurance and ticketing system set up and maintenance.
Setting up a ticketing system can feel like a Herculean effort. We make it look easy by scoping your implementation from end to end, configuring the system and agent training.
You're in good hands, we can help you choose and implement the right system for your contact center.
“My company was creating a first in class customer experience team. We hired The WorkForce Pro and were so pleased with the results. Ty and her team helped created all process flows, workforce management, training materials, provided customer experience back up help and more. The WorkForce Pro team headed by Ty was incredible. Very professional and knowledgeable. I highly recommend The WorkForce Pro!”
“I worked with Ty at start-up that grew at a phenomenal pace. As the company expanded, I watched her smoothly hire and train a large team of customer service representatives. She was able to keep her team energized and informed about the company even as the company grew and evolved. Her positivity and enthusiasm for the job was contagious, and I'd love to work with her again.”
“I cannot recommend Ty and the Workforce Pro team enough. Ty just gets it. She makes it easy, and brings sense to the chaos. She and her team are an asset to any company and can not only save the CX ship from sinking when a company is growing quickly or has problems; they can help the Customer Experience team stand strong at the forefront of the company where it should be. Ty recognizes that without our customers, we don’t have a business, and she can help transform the focus of any customer experience team and company to the customer.”