Ty Givens, Founder & CEO
Expertise + Experience + Passion
Ty Givens, founder of The Workforce Pro, has spent the better part of the last two decades leading Customer Service and improving Customer Experiences for Fortune 500s and some of LA’s fastest growing startups.
Over the last 10 years, Ty joined a few different companies that had experienced massive success, but were hemorrhaging money because their processes for supporting Customers were broken.
By the 3rd startup, Ty realized a pattern: startups were throwing people at their Customer Service problems instead of repairing processes and workflows to optimize employee performance and create Customer loyalty. They simply didn’t know where to start or what to do.
It’s much more expensive to repair your Customer Service foundation than it is to build a solid launchpad at the start. Ty knew this and decided she wanted to get in with the startups as early as possible to either provide guidance or, with the help of her world-class team, create and execute the plans necessary to set up a scalable Customer Service department.
To deliver against this goal, she developed The Workforce Pro (TWP). TWP would have been the answer to her own needs in her managerial days of repairing Customer Service for companies that were growing over 100% month over month. When you’re experiencing monumental growth, there’s no time to teach along the way. You need to execute. Quickly.
The Workforce Pro was created to help startups and fast growing businesses scale Customer Support, FAST. We establish systems, processes, workflows and tools that will scale with your business. With us as your CX Business Partner, you can reduce your headcount and service more customers.
Office Depot | Home Depot | Intuit | Herbalife | Molina Healthcare | ShoeDazzle | See's Candies | Thrive Market
Workforce Management | Learning & Development
Quality Assurance | Omni Channel Strategy
Be What You Should Be - Defect Not Deter
Operational Excellence before Black Friday