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Theory vs Practice: We focus on practice.

Building Customer Experience is based on Ty Givens' 20+ years experience across 9 companies in many industries. Lots of people tell you how it SHOULD go; Ty tells you how it goes.

Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save clients millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor to many high-profile clients within the e-commerce, healthcare and retail spaces, making her one of the most sought-after strategists for contact centers.