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Voice of Customer 

January 14, 2020 at 11 AM PST

1.

Sales and Service

February 11, 2010 at 11 AM PST

2.

Contact Center Technology

March 10, 2020 at 11 AM PST

3.

Quality Assurance

April 14, 2020 at 11 AM PST

4.

Training

May 12, 2020 at 11 AM PST

5.

KPIs & Reporting

June 9, 2020 at 11 AM PST

6.

Employee Retention

July 7, 2020

7.

Resource Planning & Allocation

August 11, 2020 at 11 AM PST

8.

Budgeting

September 8, 2020 at 11 AM PST

9.

Managing your Outsourcer

October 13 11, 2020 at 11 AM PST

10.

Building Trust #1: Managing Up

November 10, 2020

11.

Building Trust #2: Managing Out

December 8, 2020

12.

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