Contact Center Foundation
Encompass all facets of Customer Experience into one, and build a great experience for customers and employees. We cover people, process and technology.
Engage with our Customers on their terms... and if you don't have enough people, leverage ours.
If any of the following describes your business, you're in the right place:
It's taking much longer than you'd like to respond to Customers.
You have more contacts in your queue than you can handle.
You don't have a Self-Service Strategy, or Customers are continuously asking for information that's addressed in your FAQs.
Your FAQs are not mobile-friendly or searchable.
Your Customer Communication systems do not speak to one another.
You're spending more time allocating the work than you are on getting the work done.
There was a time when the only way to support a Customer was in person or by phone. Today, we have so many options to connect with and communicate with Customers.
Channels include email, live chat, phone, social messaging and SMS. There are out-of-the-box options that will offer the majority of the channels; others will have to be added via API integrations.
We can help you choose your CPaaS (Communications Platform as a Service). We'll also configure and implement the system, complete with user training for your employees. As part of our process, we will provide proper documentation, which is critical when building a system to scale. Additionally, here's where your Customer listening strategy becomes vital. We can help create and drive your Voice of Customer initiatives.
As we help with your channel support strategy, we can supplement your staffing with our white label Customer Service option. You may leverage our team to support your Customers, or you can use us to supplement your hires as you build out your team with ideal candidates.