Trainings + eBook + Videos + Blog
Experience is the best teacher!
Ty Givens is the founder and CEO of The WorkForce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save client’s millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor to many high profile clients within the e-commerce, healthcare and retail space making her one of the most sought-after strategists for contact centers.
Customer Service People
What's the best personality type to hire when you're creating a Customer Experience team. This ebook answers whether one size fits all.
Available July 2020
Building Customer Experience
Building Customer Experience is based Ty Givens' 20+ years experience, across 9 companies, and many industries. Lots of people tell you how it SHOULD go, Ty tells you how it goes.