MAINTENANCE & ADMINISTRATION
We’ll hold monthly schedule maintenance calls to talk through any configuration issues or changes required, including: ticket routing, automations, canned responses, groups and user organization management, collaboration with other teams / functional groups to ensure cross functional alignment.
50% off one time fixes related to Freshdesk
Basic Plan, plus:
Address all support requests and work with Zendesk on your behalf until issue is resolved.
Continuous improvement of your Freshdesk Suite; Support, Guide, Talk and chat.
Drafted communication for you to share with your users