As Head of Customer Service, you know that it's impossible to be in the past and future while focusing on people. Too often we see constant turnover from individuals who step down from their position due too many demands being placed upon them at once!
We take on functions for you that allow you to focus on what you're good at, and we do the rest.
Services are retainer (pre-booked) based services that allow you to choose 2 or 4 hours per week to work towards your goal. We can still work through project phases, but it becomes much simpler for you to pivot and make changes to your requirements mid-steam.
Powerhouse Support (CX)
20 or 60 monthly customer engagement hours.
Powerhouse Support (Training)
20 or 60 monthly training maintenance hours (Powerhouse Training, Zendesk Optimization or Zendesk Implementation required).
Powerhouse Support (Zendesk)
Make us your first level of support and we resolve all issues that we can, or handle it with Zendesk for you. (Zendesk Implementation or Optimization required). Choose 2 or 4 hours per week.
We'll maintain your workforce management and resource planning efforts for you. Choose 2 or 4 hours per week. Requires Workforce Management Starter.
Make the most of your time and money by letting us take care of everything for you.
Help you scale.
Save you money.
Get you out of a hole.
Types of Powerhouse Support
Customer Experience (CX)
Let us take care of your customers' needs for you. We'll reply and engage with them like a pro! This service is an add-on to the Backlog Eliminator program only
We will maintain your Powerhouse Plan and Forecast so you can always hire on time. You'll need Guidance-level Powerhouse Expertise for this service, but it's worth it because without us maintaining these things its like letting water spill out over a dam that might not hold forever.
You can rest assured knowing that our team will provide you with a top-quality training program. We'll make sure it's always up to date, so your employees know how things work in their new workplace and what customers need from them most!
We'll be your first point of contact for edits and adjustments to your Zendesk configuration. If we can't resolve the issue, it's between us and Zendesk until it's resolved.
How to Get Started
The first step to working together is to understand your business case and we do this through an Intro call. Once we understand your situation, we will put together a customized service for you and introduce you to the team who would be assisting you on your journey. We don't believe in handing our Clients off to a different team once you're onboarded. The person who helps you understand your solution also sees you through your engagement for as long as you're with us.
To get started, book a call with us, or complete our Intro Questionnaire. After we get to know a bit more about you, you can expect an Exploratory call within about a week. If you have an urgent matter, please call us at (310) 844-1172. We're here for you Monday - Thursday, 9 AM - 5 PM PST.