SOLUTIONS

Managed Services

You may think maintenance of certain processes or tools should be left to your head of CX. But no one considers they have to be in the past, present and future at once, while managing people process AND technology? No fair!
You're right, maintenance isn't full time, it's sometimes... so why not hand it off to us? A few hundred dollars a month is a drop in the bucket when you're thinking about the time your CX Leader could be spending being great.

Which services do we manage?

Ticketing System Maintenance
Picture this: you just implemented a new ticketing system. It's working great, but you now need to make changes to how a ticket is automatically assigned. Sounds simple enough. You check out a help article, and make the change. It doesn't work. You contact support on live chat and 4 hours later, it's converted to a ticket. Two days later, you get another article that's supposed to resolve your issue. Sound familiar?
What's it worth to you to be able to contact us and say: can you make this change? And have us take care of it for you within 1 business day?  Choose one: Zendesk, Freshdesk
We'll meet monthly or quarterly (your call), collect feedback on edits needed and we will execute for you.
Training
Can we be honest? Back in our corporate days, training was always needed when the team needed to scale. As soon as the team was scaled, if the company didn't value continuous learning, there was no more need for that role. It sucked to have to lay off or let go of training people for that reason. The truth is training maintenance isn't full time, it's some times.
What's it worth to you to be able to contact us and say: can you update our training? And have us take care of it for you within a week (depending on the changes needed)?
We'll meet monthly or quarterly (your call), collect feedback on edits needed and we will execute for you.
Planning
New leaders don't always know how to create a contact center plan. Crucial details like staff shrinkage and agent occupancy are left out leading to consistent understaffing.
We can take on predicting your workload and providing schedules for your team to get them in the right place, at the right time.
What's it worth to you to be able to contact us and say: how many people will I need if...? And have us provide a direct answer within a week?
We'll meet monthly or quarterly (your call), collect feedback on edits needed and we will execute for you.

Just need a quick fix?

We understand that sometimes, you'll need help with just one thing, not a project, not a process, just a quick fix.

We offer a One Thing service that allows you to request support on an issue by a specific date, or schedule time to meet virtually to address your concern.

Note: One Thing Offers also include Ticketing System edits and fixes.

pow·er·house/ˈpou(ə)rˌhous/: 

a person or thing of great energy, strength, or power.

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Suite 100, #273

Los Angeles, CA 90045

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