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Powerhouse CX brings people, process and tech together.

Investing in customer experience also means investing in your people. Powerhouse CX gives you the foundation you'll need to scale. We know it starts and ends with the right people, automated workflows and optimized technology.

We set up and scale Customer Experience Operations for B2B, B2C and Ecommerce companies all over the world

Our goal is to bridge the gap between Customer Experience as a concept and customer experience in reality

Let's work together
Shared Slack channel for real time communication.
Weekly updates on wins, opportunities and plans.
Process driven implementations, customized for your business.

CUSTOMER EXPERIENCE OPS

Customized just for you

We believe happy employees deliver great customer experiences. Customer Experience as a differentiator can't be done without consideration for those who will deliver for you: the frontline leader and the people. Doesn't matter if you're keeping CX in house or outsourcing, you'll have to teach people to serve your customer your way.

Powerhouse CX delivers all components needed to create customer experiences that make your customers wave about you.

Powerhouse Planning
Powerhouse Coaching
Powerhouse
Training
Powerhouse Customer Engagements
Powerhouse
Quality
 
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CONTACT CENTERS

Designed and delivered to you

Powerhouse Customer Engagements

We will set up or improve your CRM (Zendesk. Freshdesk, Help Scout), so that you may maximize efficiency.

Know how many emails, calls, live chats and social messages you receive daily.

Know how long it takes to do the work (also known as handle time) for all channels.

Automatically assign work to your employees.

Complete internal and external knowledge base for employee and customer self service.

Set up your Help Center or Knowledge Base

Get training for your entire team that's available on demand.

Know if a new person will work out within the first two weeks of hire.

New employees will know what it means to work at your company (culture training).

Hire 3 or more people at once without the headache, or need for training facilitation.

Powerhouse Training
We will create custom customer experience training for your team; e-Learning developed for your employees.
Powerhouse Planning
We will make sure you know how many people you need and when you need them.

Hiring plan a budget that show how many people you'll need up to 1 year out.

Get training for your entire team that's available on demand.

Know if a new person will work out within the first two weeks of hire.
New employees will know what it means to work at your company (culture training).
Hire 3 or more people at once without the headache, or need for training facilitation.

Start coaching in 1:1s and hold group meetings to share business wide updates.

Your team will be informed on cross functional updates as needed.

Defined escalations process.

Staffing plan that shows your budget and hiring needs for the next 12 months.

Powerhouse Coaching
So many CX leaders don't have a person to learn from. We want to be that person. We will help you develop your CX skill.
Powerhouse Quality
We have partners that offer full scale Quality Assurance for you.

Quality program that allows for reviewing 100% of your customer engagements.

Calibration sessions for shared vision.

Assistance building scorecards that measure the experience you want to create.