Powerhouse Optimization is a 3-step program with key functions performed over several weeks. We will take an in depth dive into your current CX structure and workflows, and with the insights of where you want to be, and bridge the gap between the two with a road map!
In the end, you can execute without us or we'll execute for you!

Powerhouse Optimization

Goals

What we set out to do with each Powerhouse Optimization Engagement
  • Bridge the gap between now and scalability.

During your Powerhouse Optimization, we will seek to understand how you're working today. We will focus on helping you to understand the difference between pain points and necessary evils.

  • Provide the "What" to get you to your goal.

While we don't execute during this program, we make sure you know what needs to get executed to place you where you want to be.

Our Approach to Powerhouse Optimization

1.
Observation

How do you do your work today?

2.
Documentation

What does the work flow look like?

We will take the recommended Improvements and create a Roadmap for implementation for you.

3.
Improvement

What's required to reach your goals?

What's included?

  • Roadmap to show what needs to be implemented (in order) to produce your desired outcome.

  • Recommendations on your org structure and role definition.

  • Revised overview of your workflows for efficiency.

  • Clearly identified pain points versus necessary evils.

  • Requirements for improvement on your workflow as it relates to technology.

How to Get Started

The first step to working together is to understand your business case and we do this through an Intro call. Once we understand your situation, we will put together a customized service for you and introduce you to the team who would be assisting you on your journey. We don't believe in handing our Clients off to a different team once you're onboarded. The person who helps you understand your solution also sees you through your engagement for as long as you're with us.

To get started, book a call with us, or complete our Intro Questionnaire. After we get to know a bit more about you, you can expect an Exploratory call within about a week. If you have an urgent matter, please call us at (310) 844-1172. We're here for you Monday - Thursday, 9 AM - 5 PM PST.