Powerhouse Training Program

We know that when it comes to growing CX, you want a training program that's comprehensive and results-oriented. That's why we offer the Powerhouse Training: a 7 to 10 phase program with key functions performed over several weeks. We'll work with you every step of the way to help you reach define and document your workflows, and create an e-learning that teaches people how to do the work. Plus, at a flat rate/retainer, this program is cost-effective and convenient for everyone. So why wait? Contact us today to get started on the Powerhouse Program!

Goals

What we set out to do with each Powerhouse Training Program
  • Provide on demand training to enable you to hire any time.

  • Create a proper on boarding experience so that your new hires understand how to do the work.

  • Set you up for a better qualitative experience, as your hires will know what is expected of them right away.

Our Approach to PowerhouseWFM

1.
Observation

How do you do your work today?

2.
Documentation

What does the work flow look like?

3.
Improvement

What's required to reach your goals?

4.
Planning

How do we get your goals met?

5.
Development

How do we manage change as we take you from old to new processes?

6.
Creation

What materials are required to transition your team into their new world?

7.
Review

How can we improve and prepare you for change management?

8.
Adjustment

Outcome of the Review period.

9.
Go Live

Changes go live, this includes in trainings or process updates.

10.
Transition

Who will be taking over for you long term? What do they need to know?

What's included?

  • Assessment on quantitative performance and best KPIs to monitor your agent performance and capacity.

  • Powerhouse Forecast: One time rolling 12 week forecast used for hiring decisions.

  • Powerhouse Plan: Monthly volume and capacity plan for up to one year out).

How to Get Started

The first step to working together is to understand your business case and we do this through an Intro call. Once we understand your situation, we will put together a customized service for you and introduce you to the team who would be assisting you on your journey. We don't believe in handing our Clients off to a different team once you're onboarded. The person who helps you understand your solution also sees you through your engagement for as long as you're with us.

To get started, book a call with us, or complete our Intro Questionnaire. After we get to know a bit more about you, you can expect an Exploratory call within about a week. If you have an urgent matter, please call us at (310) 844-1172. We're here for you Monday - Thursday, 9 AM - 5 PM PST.