Powerhouse WFM Starter Program

The Powerhouse WFM Starter Program is the perfect way to get your workforce management planning off the ground. This 6-phase program helps you to look ahead and predict future workloads, so you can allocate resources wisely. With our help, you can create an iterative plan that evolves as your business grows and changes. Planning for your workforce doesn't have to be a one-time thing - with WFM planning, it's easy to stay on top of your game!

Goals

What we set out to do with each PowerhouseWFM Starter Engagement
  • Assist in just-in-time hiring and resource allocation.

  • Shed light on quantitative performance and expectations.

  • Move from over or under hiring to getting it just right and making up for overages with overtime where necessary.

  • Prevent backlogs.

  • Aid in deciding on temporary staff vs permanent hires and even outsourcing plans.

Our Approach to PowerhouseWFM

1.
Planning

How do we get your goals met?

2.
Development

How do we manage change as we take you from old to new processes?

3.
Creation

What materials are required to transition your team into their new world?

4.
Review

How can we improve and prepare you for change management?

5.
Adjustment

Outcome of the Review period.

6.
Transition

Who will be taking over for you long term? What do they need to know?

What's included?

  • Assessment on quantitative performance and best KPIs to monitor your agent performance and capacity.

  • Powerhouse Forecast: One time rolling 12 week forecast used for hiring decisions.

  • Powerhouse Plan: Monthly volume and capacity plan for up to one year out).

How to Get Started

The first step to working together is to understand your business case and we do this through an Intro call. Once we understand your situation, we will put together a customized service for you and introduce you to the team who would be assisting you on your journey. We don't believe in handing our Clients off to a different team once you're onboarded. The person who helps you understand your solution also sees you through your engagement for as long as you're with us.

To get started, book a call with us, or complete our Intro Questionnaire. After we get to know a bit more about you, you can expect an Exploratory call within about a week. If you have an urgent matter, please call us at (310) 844-1172. We're here for you Monday - Thursday, 9 AM - 5 PM PST.