What is Powerhouse CX?

Powerhouse CX is a 16 to 24 week program, created by Ty Givens, who's one of the most sought after strategists for contact centers. This program was developed from a wish list Ty started years back when scaling customer experience operations for some of LA's fastest growing startups. She continues to add to this list to this very day. 

Imagine a complete set up or overhaul of your Customer Experience processes that will last when you double in size. 

1

Help setting up CRMs (from people who have used them to support large team before).

2

Training development and maintenance. We'll help you prepare to train many people at once.  Our record is a new hire training class of 30 people!

3

Unbiased quality checks. We'll help you get away spreadsheets, limited checks and biased results to having 100% of your engagements quality checked.

4

Plans: Hiring and Budgeting. Know how many to hire and when, and save a ton of money (and your sanity).

5

Leadership development for new leaders. We support promoting from within, but we know there isn't enough time to develop the skills needed. Send them to us!

pow·er·house/ˈpou(ə)rˌhous/noun: a person or thing of great energy, strength, or power.

Let's get you to Powerhouse Status

Schedule an Overview Call Today