With our PowerhouseCX Starter Program, you'll get a comprehensive, seven-phase customer experience program that's tailored just for you. We'll work with you to create a custom plan and then help you execute it over several weeks. You can expect great results with this program - it's been perfected over 20+years by our founder, Ty Givens and our 100+ clients!

PowerhouseCX Starter Program

Goals

What we set out to do with each PowerhouseCX Starter Engagement
  • Help you identify the right systems and tools to support you customer.

  • Define policies.

  • Document workflows and procedures.

  • Implement the right survey program (if desired).

  • Get the right people in the right place at the right time.

  • Set up your Zendesk.

  • Train end users on using Zendesk and CX operations.

  • Transition to long term leader.

  • Less than part time support (optional).

Our Approach to PowerhouseCX

1.
Planning

How do we get your goals met?

2.
Development

How do we manage change as we take you from old to new processes?

3.
Creation

What materials are required to transition your team into their new world?

5.
Adjustment

Outcome of the Review period.

6.
Go Live

Changes go live, this includes in trainings or process updates.

7.
Transition

Who will be taking over for you long term? What do they need to know?

4.
Review

How can we improve and prepare you for change management?

What's included?

  • Zendesk Implementation

  • Zendesk Best Practices and Admin details (workflows)

  • Workforce Management: a plan to get the right people, in the right place, at the right time.

  • Quality Assurance (through a partner) to ensure consistent customer engagements.

  • Strategy and implementation of policies and procedures

  • Agent training on customer experience operations (systems, policies and service)

How to Get Started

The first step to working together is to understand your business case and we do this through an Intro call. Once we understand your situation, we will put together a customized service for you and introduce you to the team who would be assisting you on your journey. We don't believe in handing our Clients off to a different team once you're onboarded. The person who helps you understand your solution also sees you through your engagement for as long as you're with us.

To get started, book a call with us, or complete our Intro Questionnaire. After we get to know a bit more about you, you can expect an Exploratory call within about a week. If you have an urgent matter, please call us at (310) 844-1172. We're here for you Monday - Thursday, 9 AM - 5 PM PST.