Press and Media

"I needed people that were ready to hit the ground running in Manager and Analyst roles. I had a large team, but no time to teach new skills. At that moment, I started creating a wish list of what was needed to set up and scale customer service teams."

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Meet Ty Givens | Founder and CEO of The Workforce Pro | April 15, 2021

"The customer is becoming smarter. She sees through if a brand is backing up their inclusivity claims from beginning to end."

How better CX practices can make a beauty company more inclusive | November 20, 2020

96% of customers will leave you if their experience is bad. Make them stay and sing your brand's praises instead by investing into your CX team!

How to Build a Kickass Customer Experience
30 minute CMO | October 6, 2020

"... this is the time of year we’ve all been waiting for to get more for less."

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Meeting Customer Needs This Holiday Season
CMS Wire | September 28, 2020
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Ty and her SWAT team descend into the heart of companies and transform them from the inside out, with a focus on the human connection that turns customers and users into fans.⁣

The Profound Human Connection of Micro-Communities, Participatory Economies and Good Old Customer Service
Unseen Unknown | August 13, 2020

"The clean beauty customer is woke..."

Clean color brand Kosas leans further into personal care | June 30, 2020

Some think it’s enough to simply establish a contact center that can field calls or engage in live chat, while others think as long as they’ve implemented call center software they’ll be just fine, but that’s a limited view of what you can accomplish with a robust contact center or customer support system.

Meeting Customer Needs This Holiday Season
NewsWatch | March 13, 2020

"For me, a good QA process tells me the following:..."

What goes into a quality QA process?
Navedas | February 6, 2020

"....To keep from interrupting the work, I look at the value that the change would have and I decide if it’s worth it before proceeding.”...

QA Challenges: A Philosophical Approach
Navedas | January 30, 2020

“When speaking with the brand, the customer expects the person on the other end to know everything..."

Customers Who Have Excellent Experiences With Brands Spend 140% More
Forbes | April 17, 2019

Ty Givens, founder and CEO of The WorkForce Pro, recommends keeping menus short...

Nearly 90 Percent of People Prefer Speaking to Live Customer Service Agents
Clutch by way of Smart Customer Service | April 16, 2019

Ty shares how she went from helping major brands be successful to creating her own company ...

Women’s History Month Interview Series with Ty Givens, CEO/Founder, The WorkForce Pro
Tech Funnel | March 8, 2019

Canned replies make the response times faster and reduce queues quicker, but they can in fact cause repeat contacts...

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20 Call Center Leaders and QA Pros Reveal the #1 Problem Keeping Call Center QA & Monitoring Teams Up at Night (and How to Solve It)
Call Miner | September 5, 2017