Setting up Customer Service seems like the easiest part of running your business, until you try to do it yourself.
We set up customer support ops that make the big guys feel small, and the smaller guys look big.
As your company grows, you'll have more customers to support. We make sure you're not growing your headcount at the rate of your revenue.
For growing businesses, we offer a completely done for you solution for setting up customer service operations:
//Workflows and Standard Operating Procedures
How and when to support customers on varying channels (email, phone, live chat, social).
//Ticketing Systems and Help Centers (FAQs)
We will help you choose and implement the best ticketing system for your customer experience goals.
//Training for your new hires
We will create the onboarding and job training for your customer experience team.
We will estimate your hiring needs and provide schedules for you.
It's all about the Customer Experience
We're a Los Angeles based boutique agency that works with customer centric companies all over the world to set up and scale customer experience operations.
We've created Customer Experience Operations for B2B, B2C and Ecommerce companies of all sizes, all over the world with a goal of bridging the gap between Customer Experience as a concept and customer experience in reality.
We're best known for our Powerhouse CX Program that sets up contact centers for scale.
Funded or established CX teams need a bit more, if you're in this boat, let us know. We will customize an offering for you to include:
//Reporting & Analytics
We will help you choose the right KPIs, and set up reporting for you.
We will facilitate introductions to our partners who offer quality assurance via AI, or people verified QA using AI.
We will introduce you to a partner that will automate your returns process, saving you time, energy and effort while increasing your sales..
“My company was creating a first in class customer experience team. We hired The WorkForce Pro and were so pleased with the results. Ty and her team helped created all process flows, workforce management, training materials, provided customer experience back up help and more. The WorkForce Pro team headed by Ty was incredible. Very professional and knowledgeable. I highly recommend The WorkForce Pro!”
“I worked with Ty at start-up that grew at a phenomenal pace. As the company expanded, I watched her smoothly hire and train a large team of customer service representatives. She was able to keep her team energized and informed about the company even as the company grew and evolved. Her positivity and enthusiasm for the job was contagious, and I'd love to work with her again.”
“I cannot recommend Ty and the Workforce Pro team enough. Ty just gets it. She makes it easy, and brings sense to the chaos. She and her team are an asset to any company and can not only save the CX ship from sinking when a company is growing quickly or has problems; they can help the Customer Experience team stand strong at the forefront of the company where it should be. Ty recognizes that without our customers, we don’t have a business, and she can help transform the focus of any customer experience team and company to the customer.”