Modern Problems call for Modern Solutions
a person or thing of great energy, strength, or power.
We understand that sometimes, you'll need help with just one thing, not a project, not a process, just a quick fix.
We offer a One Thing service that allows you to request support on an issue by a specific date, or schedule time to meet virtually to address your concern.
Note: One Thing Offers also include Zendesk edits and fixes.
Powerhouse Customer Experience
We've set up and scaled customer experience operations for some of the fastest growing companies (upwards of 400% MoM).
As part of our Powerhouse CX service, we build the foundation, processes, tech and assign people for workforce management, training, quality assurance and ticketing system set up and maintenance.
Powerhouse Customer Engagements
Setting up ticketing systems can feel like a Herculean effort. We make it look easy by scoping your implementation from end to end, configuring the system and agent training.
We also offer a Playbook for Administrators to learn how your CRM works on the back end. You're also welcome to offload your Ticketing System maintenance to us.
We specialize in Zendesk, and we're an authorized Zendesk Partner.
It's not enough to hire people, you have to teach them how to do the work... and how to work at your company.
We set up Onboarding Training (used by your entire company to understand your culture) and Customer Experience Operations Training which teaches your employees how to use your systems and tools to service customers.
As you shift from Customer Service manager to Customer Experience Operations Leader, you will need a plan to help you determine when to hire, hours of operation and operating costs for your contact center.
We're able to take on the planning for your contact center. Through our scheduled updates, we can keep you up to date on what needs to happen and when.
If you're here, we know you must be fanatical about your customer experience. Quality Assurance gives you the peace of mind that your team is delivering the experience you expect your customers to have.
We'd love to introduce you to our partners who can handle quality assuring100% your contacts using AI or people