©2019 by Ty Givens 

Customer Experience Startup Package

Reallocate the budget you've set aside for you first CX hire and use it to lay a foundation that will have you servicing more customers with less people. I've launched or improved Customer Experience teams for some of LA's fasting growing startups. I know what it takes to build for scale. A typical engagement will last up to 12 weeks.

  • CRM Selection and implementation

  • Workflow design (up to 5 policies): Returns, Exchanges, Marketing communication, Operations communications and service Levels

  • 30 days of customer support (includes adjustment to your CRM and workflows)

  • Dedicated time with Ty Givens for various planning efforts, which may include time with other partners for Marketing or Distribution purposes. (optional)

  • 12 week hiring plan to hire who you need when you need them