Expertise + Experience + Passion
We offer project based engagements led by founder, Ty Givens and executed by her team.
In an effort to give smaller businesses the blueprint used by Fortune 100 companies to create astonishing customer experiences, you'll work with us to get the outcomes based on our experience.
Having worked with some of LA's fastest growing startups, we drop in to fill gaps on your org chart to help you build for scale.
Ty Givens is the founder and CEO of The Workforce Pro, the leader in contact center success solutions. Her strategic guidance played an integral part in the global success of Thrive Market and ShoeDazzle. Givens is known for her ability to save clients millions in revenue, improve call answer rates by over 40% and increase productivity by over 30%. She is a trusted advisor to many high-profile clients within the e-commerce, healthcare and retail spaces, making her one of the most sought-after strategists for contact centers.
Dana Thompson is our Learning & Development Consultant. She is responsible for transitioning Shoedazzle's Customer Support from LA to the Philippines and Mexico without travel. At Intuit, she and her team oversaw training for 200+ agents on Quickbooks and Merchant Services.