Meet The Team

"Ty and her SWAT team descend into the heart of companies and transform them from the inside out, with a focus on the human connection that turns customers and users into fans.⁣" 

- Jasmine Bina, founder of The Concept Bureau

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Danielle Strickland

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Head of Client Success & Strategic Partnerships

20+ years

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Dana Thompson

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Learning  Development and Training Program Implementation

30+ years

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Sasheen Murray

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Customer Experience and Success Strategist

20+ years


Jestie Rueda

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Executive Assistant and Special Projects

Meet Our Founder
Ty Givens

The Workforce Pro, Inc. is a leader in contact center success solutions. We are known for our ability to save clients millions of dollars, increase productivity by 50% and improve wait times by 90%.


Our founder, Ty Givens played an integral part in the global success of Shoedazzle, Thrive Market, Thrive Causemetics and The Detox Market. She is one of the most sought-after strategists for contact centers with high profile clients within e-commerce, healthcare and retail space.

She's now looking to help companies grow and scale CX by brining forth a team of experts with over 90 years experience (including herself in Customer Experience Operations.

How to Get Started

We want to reduce your efforts by giving you options to get started how and when you want to.