Setup, Improve or Maintain
Practical Ticketing System Deployments
Once you have a ticketing system, you'll think all of your customer experience problems are solved... except you now have to make sure it's configured to... well, solve all of your problems.
How do you know which system is best for you?
How do you know what's the best setup for you?
Which Apps do you need to meet your goals?
Which reports should you be reviewing (and more importantly, why?)
Our Ticketing System deployments are practical and realistic. We think of setup from three perspectives:
Employee or Agent (automated workflows and most commonly used responses)
Customer (getting help fast, and self-service options)
Leadership (how to manage the team)
From Support, to Chat and Talk through Reporting, we make your Ticketing System functional for you. We also stick around for 2 weeks post deployment for questions and concerns.
Do you need maintenance? Get access to our Slack channel for real time updates to your Ticketing System. Click here to learn more.
Ask us how you can save on your licensing fees!
Track customer engagements and employee performance in one platform. Get detailed reports on your call drivers and customer needs and use this to create self service strategies that support scale.
We partner with many providers in this space, let's see what's best for you!