SOLUTIONS

Managed Services
Training

You may think maintenance of certain processes or tools should be left to your head of CX. But no one considers they have to be in the past, present and future at once, while managing people process AND technology? No fair!

You're right, maintenance isn't full time, it's sometimes... so why not hand it off to us? A few hundred dollars a month is a drop in the bucket when you're thinking about the time your CX Leader could be spending being great.

Training Upkeep and Maintenance

Our goal is to help you save time throughout your day-to-day operations by taking on your Training Maintenance, so you can be even more productive! To do this, we will manage your current training curriculum, help you prepare for future and desired changes, and give you insights to make your learning experience even better.

 

We're here to help with the following:

  • Editing of your current content to keep your training details refreshed and up to date.

  • Modification of your Zendesk Customer Experience Operations workflows and training.

  • Planning for promotions to avoid backlogs and training lessons to prepare and equip your team.

  • Editing of your automated responses (macros) to match process changes.

pow·er·house/ˈpou(ə)rˌhous/: 

a person or thing of great energy, strength, or power.