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Workforce Management Over Simplified
Workforce Management is the practice of getting the right people, in the right place at the right time. The only thing that beats a fail is a try. We will give you the basics you'll need to build a workload forecast and capacity plan.
Price: Down from $99 to $25 for a limited time only!
Coupon Code: ILOVEWFM
Customer Experience for Startups
We often hear the term "best in class" or "world class" as it relates to Customer Experience and or Customer Service. But what does it take to really create best in class Customer Experiences?
This short self-paced training will teach you what it takes to deliver top tier Customer Experiences.
Automating your Zendesk: Triggers and Automations
Are you using Zendesk? Are you overwhelmed knowing all it can do, but having trouble actually making the system work for you? If so, this short webinar is for you! I'll show you how to use triggers and automations that will save you many hours of work using logic.
Check out my learnings over the years on how to manage multiple projects, and more importantly, managing your boss!