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Available Trainings

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Omnipresent Leadership

Simple tips for managing today's workforce majority: millennials.

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Price: FREE!

Managing Up

Check out my findings over the years on how to manage multiple projects, and more importantly, manage your boss!

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Price: FREE!

Automating your Zendesk: Triggers and Automations

Are you using Zendesk? Are you overwhelmed knowing all it can do, but having trouble actually making the system work for you? If so, this short webinar is for you! I'll show you how to use triggers and automations that will save you many hours of work using logic.

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Price: FREE!

Workforce Management Oversimplified

Workforce Management is the practice of getting the right people in the right place at the right time. The only thing that beats a fail is a try. We will give you the basics you'll need to build a workload forecast and capacity plan. 

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Price: Down from $99 to $25 for a limited time only!

Coupon Code: ILOVEWFM

Customer Experience for Startups

We often hear the term "best-in-class" or "world class" as it relates to Customer Experience and or Customer Service. But what does it take to really create best-in-class Customer Experiences?

This short, self-paced training will teach you what it takes to deliver top-tier Customer Experiences.

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Price: FREE!

Build your Customer Experience for scale
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