How are things working in your contact center?

Can you relate to any of the following?

POWERHOUSE WORKFLOWS

Our workflows reduce wait times by 90% on average.
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Did you know we set up and scale Customer Experience (CX) Operations for customer-centric companies of all sizes using our Powerhouse Method? 

The Powerhouse Method gives us the needed advantage to create customized, yet systematic approaches to building and scaling customer experience operations for you.

We offer 6 different programs (when combined makes up Powerhouse CX), all done for you by The Workforce Pro Team.

Our clients LOVE our Powerhouse Workflows engagement. Essentially we lay out the roadmap for EVERYTHING you need to do to set up your contact center for scale.

Can you relate to any of the following?

It's not simple to know when to hire a lead, supervisor or manager. From the outside, it seems like one manager is enough. But we know it's impossible to be in the past, present and future while focusing on the people, process and technology at the same time. 

We know which roles are needed to scale customer experience operations, and we can help you identify which roles you'll need and by when to reach your goals.

Businesses hardly slow down to allow customer experience teams to catch up. We have to be agile, flexible and all processes have to be buildable and scalable.

We will show you how to adjust your processes to account be able to support growth and change as quickly as possible. We'll also point out ways to better communicate your needs cross functionally.

Your Information Tech (IT) likely administers and supports all tech tools within your company with the exception of your customer experience tools. Ironically, they're sold as simple to use out of the box, but perplex the techiest of the techies... that's because the key to these systems isn't about how you use them, but what's the best way to use them.

We will help you create customer experience operational excellence using your current tools, or we will recommend new tools to get you where you want to be.

Powerhouse Workflows is a 4 to 6 week project where we dig into how you're doing your CX work today, and how you SHOULD BE WORKING TO SCALE. When it comes to customer experience, most don't know where to start. In fact, many don't know the difference between pain points and necessary evils. This is LITERALLY what we do, day in an day out. 
We will hand over a plan for you to execute which includes:
1

Roadmap: what to do and when to reach the desired result.

2
3

Role review and org structure recommendation: roles you'll need to fill, or reallocate to reach your goals.

Gap analysis: your tools vs others that render better results.

 

Let's get you to Powerhouse Status

Schedule an Overview Call Today