Reduce manual efforts and do more with less. If you're unsure of where to start, this is the perfect first step!
Org Structure for your Customer Experience Team
Service Level Agreement Recommendations
Roadmap for implementation
Gap analysis on tools
Can you relate?
It's not simple to know when to hire a lead, supervisor or manager. From the outside, it seems like one manager is enough. But we know it's impossible to be in the past, present and future while focusing on the people, process and technology at the same time.
We know which roles are needed to scale customer experience operations, and we can help you identify which roles you'll need and by when to reach your goals.
Businesses hardly slow down to allow customer experience teams to catch up. We have to be agile, flexible and all processes have to be buildable and scalable.
We will show you how to adjust your processes to account be able to support growth and change as quickly as possible. We'll also point out ways to better communicate your needs cross functionally.
Your Information Tech (IT) likely administers and supports all tech tools within your company with the exception of your customer experience tools. Ironically, they're sold as simple to use out of the box, but perplex the techiest of the techies... that's because the key to these systems isn't about how you use them, but what's the best way to use them.
We will help you create customer experience operational excellence using your current tools, or we will recommend new tools to get you where you want to be.