Customer Relationship Management
The Workforce Pro is an official Zendesk Partner. Not only can we take care of your implementation, we can help you get the right licenses for your agents. If you've ever wondered "what's the best way to setup Zendesk?" we can help you!
We configure Support, Talk, Chat, Guide, Answerbot and Social, and if you want more customized designs or workflows we can introduce you to our partner or help your designer bring your vision to life by providing requirements.
Our Zendesk configuration is coupled with customer experience consulting. You'll get recommendations on best practices for your business type/industry, and we'll also be sure you understand how the design will impact both your customer and employee experience.
Our RAPT Process:
Requirements: we will gather requirements for your configuration/build out via a kick off call or provide you with a questionnaire to complete.
Approval: we will outline the design and present workflows for your approval. This is a critical step as the design elements are built on the workflows designed.
Produce: We bring your Zendesk to life with a complete build out of your system in your live environment.
Training is delivered to your Admin or users (optional).
Our pricing is simple. Depending on your need (onsite or remote), there will be a minimum spend for a 30 day period. Should we go over those hours, you will be billed weekly (payment due in 7 days).
If you just want an hour or two, you can schedule time with us for a guided session here.