Zendesk: Setup, Improve or Maintain
Practical Zendesk Deployments
Once you have Zendesk, you think all of your customer experience problems are solved... except you now have to make sure it's configured to... well, solve all of your problems.
How do you know what's the best setup for you?
Which Apps do you need to meet your goals?
Which reports should you be reviewing (and more importantly, why?)
Our Zendesk deployments are practical and realistic. We think of the setup of Zendesk from three perspectives:
Employee or Agent (automated workflows and macros)
Customer (getting help fast, and self-service options)
Leadership (how to manage the team)
From Support, to Chat and Talk through Explore. We make Zendesk functional for you. We also stick around for 2 weeks post deployment for questions and concerns.
Do you need maintenance? Get access to our Slack channel for real time updates to your Zendesk.
Ask us how you can save on your Zendesk licensing fees!
Learn More about Zendesk Products
Zendesk: Track customer engagements and employee performance in one platform. Get detailed reports on your call drivers and customer needs and use this to create self service strategies that support scale.