Zendesk Set-up & Optimization
Custom Zendesk setups includes optimized (tech) workflows, system configuration and training for your agents.
We're real customer service people who create Zendesk environments to work for people who are crazy about stellar customer experiences like us. We've found most of our customers want to know how best to make Zendesk work for their environment more than anything else, and that's what we do.
We know that setting Zendesk can feel like a Herculean effort. The system is so fully customizable that you may become overwhelmed with having so many options.
We've created Zendesk environments for B2B, B2C and Ecommerce companies all over the world and we hope to build Zendesk for you too.
Working with us on your Zendesk Set Up
We customize agent training for you. This way your employees know how to use Zendesk the right way.
We will meet with you once a week to talk through the status of your build out. You can be involved as you'd like in the build out.
We will prepare for you a Best Practices workbook that covers specifics on your build out in great detail.
Each Zendesk set up includes customer experience guidance as well. We will never set up Zendesk for you, without giving you recommendations on how your workflows should be designed to reach optimal efficiency. As an authorized Zendesk Implementation Partner, we seek to pass savings your way as often as possible.
Most setups take about 4 weeks from end to end. We add on an additional 2 weeks of on call availability after to make sure Zendesk is working the way you expect it to.
10 Benefits of working with The Workforce Pro on your Zendesk Build Out
We will determine your ideal Zendesk set up based on your account and goals.
We'll include Custom Zendesk training, created based on your specific set up and requirements.
We'll use our unique techniques to create workflows and a system that is easy for you to use.
We build and test to ensure the experience you desire.
We'll recommend and integrate the best Apps to enhance your build out.
We provide templates for common messaging used to notify and update customers.
You'll get a complete design and development of Zendesk Guide. No custom themes.
We'll give you Best Practices workbook customized for you based on your build out.
Get the complete design and setup of the Zendesk Guide Product.
We will include the most common FAQs for you to ensure you cover all your bases.
Add a Road map to Customer Experience Excellence to your Zendesk build out.
Powerhouse Workflows is a 4 to 6 week project where we dig into how you're doing your CX work today, and how you SHOULD BE WORKING TO SCALE. When it comes to customer experience, most don't know where to start. In fact, many don't know the difference between pain points and necessary evils. This is LITERALLY what we do, day in an day out.
We will hand over a plan for you to execute which includes:
Roadmap: what to do and when to reach the desired result.
Role review and org structure recommendation: roles you'll need to fill, or reallocate to reach your goals.
Gap analysis: your tools vs others that render better results.