SOLUTIONS

Implementation Services

Custom build out for Zendesk.
Image by S O C I A L . C U T

Setting up Zendesk shouldn't feel like rocket science, but if you have dozens of other things that need your attention, it absolutely can.

With us as your Implementation Partner, you can officially stop worrying. Right. Now.

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We know you were told you can start using Zendesk right away, but there's a natural learning curve that just not sexy to talk about.

With us as your implementation partner, you can officially stop worrying, starting now.

  • We know the best set up for your business.

  • We know the right ticket fields you'll need.

  • We know the integrations that will make your life much easier.

  • We even include a training for your employees so they'll know their new workflow.

Having worked with dozens of companies who need to set up and scale Zendesk, we can tell you what needs to get done, and we can do it for you.

Full set up starting at $2,500 for 4 weeks together, PLUS training for your agents. See options below.

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Basic Set up 

Zendesk Support 

  • Email addresses setup and functionality. 

  • Organization/User Fields (if applicable or recommended)

  • Brands/Products

  • Views

  • Macros/Canned Replies (up to 10) 

  • Reports (Custom, max 1); Enterprise license required

  • Tags (strategy and review)

  • Ticket Fields

  • Ticket Forms

  • Triggers/Dispatch’r

  • Automations

  • Service Level Agreements

  • Answer Bot replies and tracking

  • APIs for Apps (max 2)

  • Zendesk training for agents

Intermediate Set Up 

Zendesk Support, Chat, Talk

  • Email addresses setup and functionality. 

  • Organization/User Fields (if applicable or recommended)

  • Brands/Products

  • Views

  • Macros/Canned Replies (up to 15) 

  • Reports (Custom, max 3); Enterprise license required

  • Tags (strategy and review)

  • Ticket Fields

  • Ticket Forms

  • Triggers/Dispatch’r

  • Automations

  • Service Level Agreements

  • Answer Bot replies and tracking

  • APIs for Apps (max 4)

  • Zendesk training for agents​

Advanced Set Up 

Zendesk Support, Chat, Talk, Guide Message

  • Email addresses setup and functionality. 

  • Organization/User Fields (if applicable or recommended)

  • Brands/Products

  • Views

  • Macros/Canned Replies (up to 20) 

  • Reports (Custom, max 6); Enterprise license required

  • Tags (strategy and review)

  • Ticket Fields

  • Ticket Forms

  • Triggers/Dispatch’r

  • Automations

  • Service Level Agreements

  • Answer Bot replies and tracking

  • APIs for Apps (max 6)

  • Zendesk training for agents​

Image by heylagostechie

Our average implementation takes 4 weeks (B2B configurations may take a bit more time)

  • All engagements include live help post launch for 2 weeks via Slack.

  • We include agent training in ALL custom setups,

  • We provide documentation on your setup. 

  • We offer a managed service for maintaining Zendesk for you. If we set up your configuration, you'll save 10% on your maintenance package.