SOLUTIONS

Implementation Services

Custom build out for Zendesk.
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Setting up Zendesk shouldn't feel like rocket science, but if you have dozens of other things that need your attention, it absolutely can.

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With us as your Implementation Partner, you can officially stop worrying. Right. Now.

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We know you were told you can start using Zendesk right away, but there's a natural learning curve that just not sexy to talk about.

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With us as your implementation partner, you can officially stop worrying, starting now.

  • We know the best set up for your business.

  • We know the right ticket fields you'll need.

  • We know the integrations that will make your life much easier.

  • We even include a training for your employees so they'll know their new workflow.

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Having worked with dozens of companies who need to set up and scale Zendesk, we can tell you what needs to get done, and we can do it for you.

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Full set up starting at $2,500 for 4 weeks together, PLUS training for your agents. See options below.

Schedule discovery call
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Basic Set up 

Zendesk Support 

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  • Email addresses setup and functionality. 

  • Organization/User Fields (if applicable or recommended)

  • Brands/Products

  • Views

  • Macros/Canned Replies (up to 10) 

  • Reports (Custom, max 1); Enterprise license required

  • Tags (strategy and review)

  • Ticket Fields

  • Ticket Forms

  • Triggers/Dispatch’r

  • Automations

  • Service Level Agreements

  • Answer Bot replies and tracking

  • APIs for Apps (max 2)

  • Zendesk training for agents

Schedule discovery call

Intermediate Set Up 

Zendesk Support, Chat, Talk

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  • Email addresses setup and functionality. 

  • Organization/User Fields (if applicable or recommended)

  • Brands/Products

  • Views

  • Macros/Canned Replies (up to 15) 

  • Reports (Custom, max 3); Enterprise license required

  • Tags (strategy and review)

  • Ticket Fields

  • Ticket Forms

  • Triggers/Dispatch’r

  • Automations

  • Service Level Agreements

  • Answer Bot replies and tracking

  • APIs for Apps (max 4)

  • Zendesk training for agents​

Schedule discovery call

Advanced Set Up 

Zendesk Support, Chat, Talk, Guide Message

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  • Email addresses setup and functionality. 

  • Organization/User Fields (if applicable or recommended)

  • Brands/Products

  • Views

  • Macros/Canned Replies (up to 20) 

  • Reports (Custom, max 6); Enterprise license required

  • Tags (strategy and review)

  • Ticket Fields

  • Ticket Forms

  • Triggers/Dispatch’r

  • Automations

  • Service Level Agreements

  • Answer Bot replies and tracking

  • APIs for Apps (max 6)

  • Zendesk training for agents​

Schedule discovery call
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Our average implementation takes 4 weeks (B2B configurations may take a bit more time)

  • All engagements include live help post launch for 2 weeks via Slack.

  • We include agent training in ALL custom setups,

  • We provide documentation on your setup. 

  • We offer a managed service for maintaining Zendesk for you. If we set up your configuration, you'll save 10% on your maintenance package.