SOLUTIONS

Zendesk

MAINTENANCE & ADMINISTRATION

Basic Admin

We’ll hold monthly schedule maintenance calls to talk through any configuration issues or changes required, including: ticket routing, notifications, macro responses, agent groups and user organization management, collaboration with other teams / functional groups to ensure cross functional alignment.

• 50% off one time fixes related to Zendesk

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Advanced Admin

Basic Plan, plus:

• Address all support requests and work with Zendesk on your behalf until issue is resolved.

• Continuous improvement of your Zendesk Suite; Support, Guide, Talk and chat.

• Feature management.

• Drafted communication for you to share with your users

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