SOLUTIONS
Zendesk
MAINTENANCE & ADMINISTRATION
Basic Admin
We’ll hold monthly schedule maintenance calls to talk through any configuration issues or changes required, including: ticket routing, notifications, macro responses, agent groups and user organization management, collaboration with other teams / functional groups to ensure cross functional alignment.
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50% off one time fixes related to Zendesk
Advanced Admin
Basic Plan, plus:
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Address all support requests and work with Zendesk on your behalf until issue is resolved.
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Continuous improvement of your Zendesk Suite; Support, Guide, Talk and chat.
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Feature management.
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Drafted communication for you to share with your users