Basic Admin

We’ll hold monthly schedule maintenance calls to talk through any configuration issues or changes required, including: ticket routing, notifications, macro responses, agent groups and user organization management, collaboration with other teams / functional groups to ensure cross functional alignment.

Advanced Admin

Basic Plan, plus:

  • Address all support requests and work with Zendesk on your behalf until issue is resolved.

  • Continuous improvement of your Zendesk Suite; Support, Guide, Talk and chat.

  • Feature management.

  • Drafted communication for you to share with your users