Your days of struggling to meet customer demand are officially over.

Drastically reduce wait times and maximize your investment in Zendesk

Schedule a screenshare to review your Zendesk

"...Our tickets have been reduced by 30% due to the new help center and our team is responding to all tickets in less than 2 hours with assistance from the clarity of their responsibilities and effective automation that has been set-up."

Cadogan Price, Founder & CEO of CADAOGAN

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We want to help you make the most of your Zendesk

We've been in business since 2016 and have performed dozens of Zendesk Implementations and Optimizations for clients. The most common challenge we solve is making sure Zendesk can grow with the business. We're here to assure you, it can. There's no doubt.

What you'll need is a scalable implementation that works when you double or triple in size. That's what we do.

Can your current Zendesk set up handle growth?
The only right answer is ABSOLUTELY, anything else.... let us help you optimize.

Schedule a screenshare to review your Zendesk
Young Businesswomen
What will it take to cut down your ticket volume and make your team more efficient?
Give us an hour. We'll tell you!
Schedule a screenshare to review your Zendesk
Let's dissect a session.
This way you'll know what to expect!
Requirements to schedule your Zendesk Review

To schedule a Zendesk Review, you MUST be a Zendesk Administrator on your instance. Don't worry, we won't ask you to change a thing. We just need to be have the option to see EVERYTHING! 👀

Privacy and Protection

Before we begin our session, we will provide a mutual NDA for you to review and sign. This way, what we see (and share with you) stays between us, and our Zoom Recording. Which brings me to the next thing...

Record & Replay

We will record the session and send it to you within 1-2 business days. This way, you can take the learnings and make magic... or we can be your magicians. There's no pressure there, we just want you to feel good about using your Zendesk.

How much fun will our session be?

So much fun! We plan to walk you through Zendesk from the roota to the toota!
However, we're ONLY focused on the Support platform (where tickets are housed).

Here's what's on the menu (unless of course you decide to order something different):

  • Ticket Status Strategy and tips that lead to improved automations and save you time.

  • Review how your ticket views are set up and how tis impacts workflow and efficiency.

  • Your groups, people and roles and how these can be set up without making everyone an Admin.

  • Ticket Fields vs Ticket Tagging and why tagging is a dark hole.

  • Report interpretation and how to draw conclusions on the information you see.

  • Omnichannel strategy plans and process including the order in which these should be worked and why two live channels at once is a recipe for disaster.