SOLUTIONS

Managed Services
Zendesk

You may think maintenance of certain processes or tools should be left to your head of CX. But no one considers they have to be in the past, present and future at once, while managing people process AND technology? No fair!

You're right, maintenance isn't full time, it's sometimes... so why not hand it off to us? A few hundred dollars a month is a drop in the bucket when you're thinking about the time your CX Leader could be spending being great.

Zendesk Upkeep and Maintenance

Our process includes weekly 1 hour meetings where we talk about what's happening within your business and how we can help make things smoother. Because we're on retainer, you can email us at any time to ask questions or get support. Please note we operate on a Monday - Thursday schedule between the hours of 9 AM - 5 PM PT, and we do not handle emergent issues.

To support you, we will require Admin access to your Zendesk account, and possibly access to your back end systems as needs arise. 

 

We're here to help with the following:

  • Zendesk issues (you can come to us and we can work with Zendesk on your behalf);

  • Customer Experience Operations workflows and strategy;

  • Planning for promotions to avoid backlogs;

  • editing of your automated responses and finding your brand voice;

  • anything that will make CX Ops more efficient;

  • BBB rating increase strategy.

pow·er·house/ˈpou(ə)rˌhous/: 

a person or thing of great energy, strength, or power.